Your statutory rights. If you are a consumer, you have rights under UK law (including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) that this Agreement does not exclude or limit. Where this Agreement and your statutory rights conflict, your statutory rights apply.
This Agreement applies when you buy a digital product from TRIPSORA CAPITALS LTD ("we", "us") on tripsora.com, routeplanner.ai, trip-planner.ai or tripbuilder.ai. By completing checkout you confirm that you are at least 18 years old and agree to this Agreement, our Terms of Service and our Privacy Policy.
The Tripsora AI travel agent answers travel questions and builds trip plans. Each verified email address receives a number of free questions. After that, you can buy a question pack: a fixed number of additional questions for a one-time price.
Current offer (always shown on our website and at checkout before you pay): 2 free questions per verified email address; 10 additional questions for £4.99. The number of questions and the price shown at checkout are the ones that apply to your purchase.
We may change the free allowance, pack size or price for future purchases. This never reduces questions you have already bought. If we permanently stop offering the Tripsora AI agent, we will refund your unused paid questions proportionally.
Where still offered, Message Boost reduces the waiting time between messages in our earlier AI chatbot from 45 to 15 seconds for 60 minutes from activation, for £2.49. It is activated immediately after payment, is tied to the purchasing email address and the current browser session, and ends when the session ends. Message Boost does not apply to the Tripsora AI travel agent.
Paid itineraries are governed by the Purchase Agreement for Itineraries. They are usually delivered by email within minutes and at the latest within 72 hours.
Question packs. You may cancel within 14 days of purchase by emailing [email protected] (subject "Cancel question pack", with your email address). We refund the questions you have not used proportionally – the full price if you have not used any. Questions you used were supplied immediately at your request (you ask for this at checkout), so they are not refunded. Refunds are made to the original payment method within 14 days; the refunded questions are removed from your balance.
Message Boost. Full refund if cancelled within 14 days before first use; after activation, a proportional refund for unused minutes while the session is still active (refund = unused minutes ÷ 60 × price).
Itineraries. See the Purchase Agreement for Itineraries.
Digital content and services must be of satisfactory quality, fit for purpose, as described and supplied with reasonable care and skill. If they are not, contact [email protected]; we will repair, replace or refund as required by law. Examples: questions not added after payment, or the agent being unavailable for an extended period because of a fault on our side.
The fact that AI-generated content contains an individual inaccuracy, or that a partner's price or availability has changed, is not by itself a fault of the question pack, because the nature and limits of AI-generated content are described before purchase (section 8). This does not affect your statutory rights.
Booking links lead to independent partners (for example Trip.com, hotel booking sites through Stay22, GetYourGuide, Kiwitaxi and Ubigi). Any booking is a contract between you and that partner under the partner's terms; we are not a party to it and cannot change, cancel or refund it. We may earn a commission from partners at no extra cost to you – see our Disclaimer & Affiliate Disclosure.
We process your email address, first name, purchase details and question balance to provide the products, and keep payment records for 7 years for tax and accounting. Details are in our Privacy Policy.
Nothing in this Agreement limits our liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be limited by law. Otherwise, our liability in connection with a purchase is limited to the price you paid for it. We are not responsible for partners' services, bookings or prices.
Related documents: Terms of Service · Privacy Policy · Cookie Policy · Disclaimer & Affiliate Disclosure · Digital Product Purchase Agreement
Contact: [email protected] (privacy and general) · [email protected] (technical) · [email protected] (payments and cancellations)