Digital Product Purchase Agreement

This Agreement ("Agreement") is made between TRIPSORA CAPITALS LTD (Company Registration Number: 16549250) ("Company", "we", "us") and you ("Client", "you") for the purchase of digital products or services from our websites: routeplanner.ai, trip-planner.ai, tripbuilder.ai, and tripsora.com.

By proceeding with checkout or submitting payment, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

1. Product Description and Specifications

   1.1 Digital Products Overview

   We offer two main categories of digital products:

   • AI-Generated Digital Trip Itineraries - Custom travel plans and route recommendations (see separate agreement at Digital Product Purchase Agreement for Itineraries)
   • Message Boost Service - Premium AI chatbot enhancement (detailed below)

   ⚠️ AI-Generated Content Notice

   Our digital products contain AI-generated content. This means that content is created using artificial intelligence and machine learning systems. While we strive for accuracy and quality, AI-generated content has inherent limitations and should be used as guidance only. See Section 9 for full AI Content Disclaimers.

   1.2 Message Boost Service Specifications

   Message Boost Service: Our Message Boost is a premium service enhancement that reduces message sending cooldown periods in our AI chat interface.

   Service Specifications:

   • Duration: 60 minutes from activation
   • Session Validity: Valid in current session only
   • Functionality: Reduces message timer from 45 seconds to 15 seconds
   • Activation: Instant activation upon successful payment verification
   • Delivery Method: Service is activated immediately after payment
   • Compatibility: Works with existing chat interface on supported browsers
   • No Download Required: Service enhancement is applied to your account automatically
   • Price: £2.49 for 60 minutes of enhanced service

   Important Session Information:

   • The 60-minute timer begins immediately upon activation
   • Service is valid only in the current browser session
   • If you close your browser or end your session, the remaining time cannot be recovered
   • Service cannot be paused or transferred to a later session

   1.3 AI-Generated Trip Itineraries

   For AI-Generated Digital Trip Itineraries: Please refer to our separate Digital Product Purchase Agreement for Itineraries which contains specific terms, conditions, and AI disclaimers relevant to custom travel planning services.

   Delivery Timeframe: AI-generated itineraries are typically delivered within 72 hours of purchase, though most are created ad-hoc and delivered much sooner.

   File Formats: An email with link to access itinerary products.

2. Product Access and Delivery

   2.1 Message Boost Service Delivery

   Instant Activation: Upon successful payment, your Message Boost service is activated immediately (typically within seconds). You will see a visual indicator (⚡ BOOST ACTIVE) in the chat interface when active.

   Service Period: The 60-minute service period begins immediately upon activation, not upon purchase date.

   Usage During Service Period: The enhanced service (15-second timer) is available continuously during the 60-minute period on the email account used for purchase, provided you remain in the same browser session.

   Session Requirements:

   • Must remain in the same browser session for the duration
   • Closing the browser or logging out ends the service immediately
   • No refunds or extensions for voluntarily ending your session

   No Transfer: Service enhancements are tied to the purchasing email address and current session and cannot be transferred to other accounts or sessions.

   2.2 AI-Generated Itinerary Delivery

   Delivery Method: Upon successful payment, AI-generated itineraries will be delivered via email within 72 hours, though most are created and delivered much sooner (often within minutes to hours).

   License Granted: We grant you a personal, non-exclusive, non-transferable license to use the digital content for your personal travel planning use only.

   Usage Restrictions: You may not redistribute, resell, share commercially, or make the content available to third parties for commercial purposes. You may share itineraries with travel companions for personal trip planning and make reasonable backup copies for personal use.

   Attribution: No attribution to the Company is required when using the content for its intended personal purposes.

   2.3 Service Enhancement Limitations

   Technical Requirements:

   • Compatible web browser with JavaScript enabled
   • Stable internet connection
   • Access to the email address used for purchase
   • Continuous browser session for the 60-minute duration

   Service Limitations:

   • Service enhancement only applies to the specific AI chat interface
   • Enhancement is limited to the 60-minute period purchased
   • Enhancement ends immediately if browser is closed or session ends
   • No extensions or refunds for user-terminated sessions
   • No refunds for technical issues beyond our control (e.g., your internet connection)
   • Service may be temporarily unavailable during scheduled maintenance (with advance notice)

   Fair Usage: While no specific usage limits apply during the 60-minute period, the service is intended for personal use only. Abusive or automated usage may result in service termination without refund.

3. Your Cancellation Rights (14-Day Cooling-Off Period)

   3.1 Standard Digital Products (Itineraries)

   Right to Cancel: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this purchase within 14 days of the purchase date without giving any reason.

   How to Cancel: To exercise your cancellation right, email us at [email protected] with a clear statement of your decision to cancel.

   Cancellation Period: The 14-day period expires 14 days after the day of purchase.

   Early Access Waiver: If you request immediate access to digital content before the 14-day period expires, you acknowledge that this may affect your cancellation rights for content you have downloaded or accessed.

   3.2 Service Enhancements and Immediate Performance

   Important Notice for Service Enhancements: Under the Consumer Contracts Regulations 2013, your right to cancel may be affected when you request immediate performance of services.

   Message Boost Cancellation Terms:

   • Standard 14-day cancellation period applies from date of purchase
   • However: If you use the enhanced service (send messages with the 15-second timer), you acknowledge that the service has begun and been consumed
   • Partial Refunds: If you cancel after using the service, you may only be entitled to a refund for the unused portion of the 60-minute period
   • Full Refund: Available only if service is cancelled before first use of enhanced features AND within 14 days
   • Session-Based Service: Once your session ends (browser closed), no refunds are available for the unused portion since the service is session-specific

   Refund Calculation Formula (if applicable):

   Refund = (Unused minutes ÷ 60) × Purchase price

   Note: Refunds only calculated if service is cancelled while session is still active

   To Cancel Service Enhancement: Email [email protected] with "Cancel Boost Service" in the subject line and your purchase email address.

4. Refunds and Returns

   4.1 AI-Generated Digital Products (Itineraries)

   Statutory Rights: You have the right to a refund if the digital content:

   • Is not of satisfactory quality
   • Is not fit for the particular purpose you made known to us
   • Does not match the description provided
   • Contains significant errors or faults that cannot be corrected
   • Was generated with incorrect or incomplete information due to our error

   4.2 Service Enhancement Refunds (Message Boost)

   Statutory Rights for Services: You have the right to a refund if the service enhancement:

   • Does not work as described (15-second timer functionality)
   • Is not activated within the promised timeframe (immediately after payment)
   • Contains significant technical faults that prevent normal operation

   Pro-Rata Refunds: For service enhancements, refunds will be calculated on a pro-rata basis only if:

   • Service Not Used: Full refund if cancelled before first use within 14 days
   • Service Active in Session: Proportional refund based on unused minutes remaining in the current active session
   • Technical Failures (Our Fault): Full refund or proportional refund if service fails due to issues on our end

   No Refund Scenarios:

   • After you voluntarily close your browser or end your session
   • For service time unused due to your internet connection issues
   • For user error or misunderstanding of session-based nature
   • For periods less than 5 minutes of unused time

   Refund Processing:

   • Refunds processed within 14 days to original payment method
   • Service access is immediately revoked upon refund processing

   Refund Request Process: Contact us at [email protected] within a reasonable time of discovering any issues. We will investigate and provide appropriate remedies including repair, replacement, or refund as required by law.

   Processing Time: Refunds will be processed within 14 days using the same payment method used for the original purchase.

5. Fees and Payment

   5.1 Standard Payment Terms

   Payment Terms: Full payment is required before access to digital products is granted.

   Currency: All prices are displayed in GBP (£) unless otherwise stated.

   VAT: All prices include applicable UK VAT at the current rate.

   Failed Payments: If payment is declined, you must provide alternative payment before receiving access.

   Outstanding Amounts: We reserve the right to collect any outstanding payments through appropriate legal means.

   5.2 Service Enhancement Pricing

   Message Boost Pricing: £2.49 for 60 minutes of enhanced service

   Payment Terms: Payment is charged immediately upon purchase

   Recurring Charges: This is a one-time purchase. No automatic renewal unless separately purchased

   Currency: All prices in GBP (£) inclusive of applicable UK VAT

   No Pro-Rating: Service periods are fixed at 60 minutes regardless of usage frequency within that period

6. Intellectual Property Rights

   Ownership: We retain all intellectual property rights in our digital products and services. Your purchase grants you a license to use, not ownership of, the content.

   Copyright: All content is protected by copyright law. Unauthorized copying, distribution, or commercial modification is prohibited.

   Permitted Use: You may use the content for personal purposes as described in the product specifications.

   AI Systems: Our AI systems, algorithms, and machine learning models are proprietary and protected by intellectual property laws.

7. Data Protection and Privacy

   Information Collection: We collect and process personal information including name, email address, and billing information in accordance with our Privacy Policy and UK GDPR.

   Cookie Policy: We use cookies to enhance your experience and provide our services. Please review our Cookie Policy for detailed information about:

   • What cookies we use and why
   • How to manage your cookie preferences
   • Your rights regarding cookies

   Lawful Basis: Processing is necessary for contract performance and our legitimate business interests.

   Data Security: Your information is stored securely and will not be shared with third parties except as necessary for payment processing or as required by law.

   Your Rights: You have rights regarding your personal data including access, correction, deletion, and portability. Contact us at [email protected] to exercise these rights.

8. Liability and Warranties

   8.1 Consumer Rights

   Consumer Rights: Nothing in this agreement excludes or limits our liability for death or personal injury caused by negligence, fraud, or other rights that cannot be excluded under UK law.

   Statutory Warranties: Digital content will be of satisfactory quality, fit for purpose, and as described as required by the Consumer Rights Act 2015.

   Limitation of Liability: Subject to the above, our liability for losses not caused by our breach of this agreement is limited to the purchase price of the product.

   Business Use: If you use our products for business purposes, different terms may apply and statutory protections may be limited.

   8.2 Service Enhancement Warranties (Message Boost)

   Service Level: We warrant that the Message Boost service will:

   • Reduce message timer to 15 seconds as advertised
   • Remain active for the full 60-minute period (provided session remains active)
   • Be activated immediately upon successful payment
   • Be available 99% of the time during the service period (excluding scheduled maintenance)

   Technical Support: Basic technical support is provided via email at [email protected] for service-related issues

   Limitation for Service Interruptions:

   • Brief service interruptions (under 15 minutes) do not constitute breach of contract
   • Extended outages (over 30 minutes) may result in service period extensions or refunds
   • No compensation for interruptions due to your technical issues, internet connectivity, or voluntary session termination

9. AI-Generated Content Disclaimers

   9.1 Nature of AI-Generated Content

   Our digital products contain content generated by artificial intelligence systems. You acknowledge and agree that:

   Important Limitations:

   • Not Professional Advice: AI-generated content is for informational purposes only and does not constitute professional travel advice, expert recommendations, or guaranteed outcomes
   • Accuracy Not Guaranteed: While we strive for accuracy, AI-generated content may contain errors, inaccuracies, outdated information, or inconsistencies
   • Verification Required: You must independently verify all information, routes, recommendations, and details before relying on them for travel planning
   • Real-World Conditions: AI-generated content may not reflect current real-time conditions including weather, road closures, safety concerns, operating hours, pricing, or availability
   • No Substitution for Research: AI-generated content should supplement, not replace, your own research and judgment

   9.2 Travel Planning and Route Recommendations

   For AI-generated itineraries and route planning:

   • Verify Before Travel: Always verify routes, destinations, and recommendations through official sources before traveling
   • Real-Time Changes: Conditions may change after content is generated (road closures, weather, safety alerts)
   • Local Laws: You are responsible for complying with all local laws, regulations, and customs
   • Safety First: Never follow recommendations that appear unsafe or contradict your judgment
   • Personal Circumstances: AI may not account for your specific needs, abilities, preferences, or restrictions
   • Third-Party Services: We are not responsible for third-party services, accommodations, or businesses mentioned in AI-generated content

   9.3 Destination and Activity Information

   For destination information and activity recommendations:

   • Current Information: Operating hours, prices, admission requirements, and availability may differ from AI suggestions
   • Independent Research: Conduct your own research on safety, visa requirements, health precautions, and cultural considerations
   • Seasonal Variations: AI may not account for seasonal closures, weather patterns, or peak tourist periods
   • Accessibility: Verify accessibility requirements and suitability for your specific needs

   9.4 No Liability for AI-Generated Content

   You Use AI-Generated Content at Your Own Risk. We are not liable for:

   • Injuries, losses, or damages resulting from following AI-generated recommendations
   • Inaccurate, outdated, incomplete, or misleading AI-generated content
   • Your reliance on AI-generated content without independent verification
   • Changes in conditions that occur after content is generated
   • Third-party services, locations, or businesses referenced in content
   • Incompatibility between AI suggestions and your personal circumstances

   9.5 Your Responsibility

   By purchasing and using AI-generated content, you acknowledge that:

   • You are solely responsible for your travel planning decisions and safety
   • You will verify all information before making decisions or bookings
   • You understand the inherent limitations of AI technology
   • You will use common sense and good judgment in all circumstances
   • You accept full responsibility for any outcomes resulting from using our AI-generated content

   9.6 Reporting Issues

   If you encounter inaccurate, dangerous, or problematic AI-generated content, please report it to us at [email protected] so we can improve our systems.

10. Dispute Resolution

    Customer Service: Please contact us first to resolve any issues:

    • General inquiries: [email protected]
    • Technical support: [email protected]
    • Billing issues: [email protected]

    Alternative Dispute Resolution: If we cannot resolve your complaint, you may refer it to an alternative dispute resolution service.

    Legal Action: Any legal disputes will be governed by the laws of England and Wales and subject to the jurisdiction of English courts.

11. Force Majeure

    Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including but not limited to:

    • Natural disasters, severe weather events, or acts of God
    • Pandemics, epidemics, or public health emergencies
    • War, terrorism, civil unrest, or government actions
    • Strikes, labor disputes, or supply chain disruptions
    • Cyber attacks, telecommunications failures, or internet outages
    • Power failures, equipment failures, or technical infrastructure failures
    • Changes in law or regulatory requirements

    During force majeure events, we will make reasonable efforts to minimize disruption and resume normal service as soon as practicable.

12. Subscription Terms and Future Services

    Current Service Model: Message Boost is sold as a one-time 60-minute service with no automatic renewal.

    Future Services: If we introduce subscription-based enhancements:

    • You will be clearly notified before any recurring charges
    • Separate agreement required for subscription services
    • Standard subscription cancellation rights will apply
    • Clear information about renewal dates, cancellation procedures, and pricing will be provided

13. General Terms

    Entire Agreement: This agreement, together with our Privacy Policy, Cookie Policy, and Digital Product Purchase Agreement for Itineraries (where applicable), constitutes the entire agreement between us and supersedes all prior agreements.

    Modifications: We may update these terms from time to time. Material changes will be notified via email. Continued use after changes constitutes acceptance.

    Severability: If any provision is found invalid, the remaining provisions remain in effect.

    Assignment: We may assign this agreement to a successor entity. You may not assign your rights without written consent.

    Governing Law: This agreement is governed by the laws of England and Wales.

    Language: This agreement is provided in English. If translated, the English version shall prevail in case of any discrepancy.