These Terms of Service ("Terms") are a legally binding agreement between you and TRIPSORA CAPITALS LTD ("we", "us", "our"). They govern your use of our websites – https://www.tripsora.com, https://www.routeplanner.ai, https://www.trip-planner.ai and https://www.tripbuilder.ai – and the related applications, tools and services, including the Tripsora AI travel agent and the RoutePlanner.ai route assistant (together, the "Service").
The Service also includes the Creator Program on https://www.trip-planner.ai, where independent creators publish travel itineraries ("Trips"). Creators are also bound by our Creator Terms.
By using the Service you agree to these Terms. If you do not agree, do not use the Service.
The Service is only for people aged 18 or over. By using it you confirm that you are at least 18. The Service is not directed at children, and we ask users to confirm their age before using our AI assistants.
The Service is provided from the United Kingdom. You may not use it if you are located in, or a resident of, a country subject to UK sanctions, or if you are on a UK list of restricted parties. You are responsible for complying with the laws that apply to you.
If you are a Consumer, you have rights under UK law that these Terms do not exclude or limit, including under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 and the UK GDPR. If these Terms conflict with your statutory rights, your statutory rights apply. If any term is found unfair, it does not apply to you, and the rest of these Terms remain in effect.
The Tripsora AI travel agent helps you plan trips in a chat. It can ask you questions to understand your trip, search recent flight fares, suggest hotels and activities with booking links, check the weather for your dates, build a day-by-day plan with a map, and send, share or export that plan.
The RoutePlanner.ai route assistant plans road trips in a chat. From your start, destination and wishes it chooses stops, calculates the route on roads, splits the drive into driving days with overnight stops, can avoid tolls, motorways or ferries, shows the route on a map, links to hotels at each overnight stop and opens the route in Google Maps. It plans on its own and only asks you a question if it does not know where you are starting or going.
This section applies if you apply to sponsor our websites. Sponsorships are offered to businesses and organisations acting for business purposes, not to Consumers. By applying you confirm that you are authorised to bind the business you apply for. Section 3 (Consumer rights) does not apply to sponsorships.
Every application is reviewed by us and may be accepted or refused at our discretion. A sponsorship starts only when we have approved your application and your first payment has been received. We may refuse, suspend or remove a sponsor or listing at any time where it does not meet these Terms.
You can cancel at any time from your sponsor dashboard (the Manage billing button) or by contacting us. Cancellation takes effect at the end of the current billing period: your listing stays live until then and you are not charged again.
Fees for a billing period that has already started are not refundable, except where the law requires it or where we remove your listing for reasons that are not a breach of these Terms by you, in which case we refund the fee for the unused part of the period.
If a payment fails, your listing is hidden until the payment succeeds. If it is not resolved within a reasonable time, we may end the sponsorship.
If we give you a promotion code, it applies only as described when we issue it, may be limited in use or time, has no cash value and may be withdrawn if it is misused. A sponsorship obtained with a code is subject to these Terms in the same way.
Sponsor links are marked as sponsored, and our social media posts about sponsors are labelled as advertising. A sponsorship is not an endorsement of your business by us, and it does not influence the answers, plans, routes or recommendations given by our AI assistants or our editorial content.
We do not guarantee any level of traffic, clicks, enquiries or sales. Any click statistics or reports we provide are based on visits that pass through our sponsor links and are provided as an indication only.
Either of us may end a sponsorship under this section. We may end it immediately if you materially breach these Terms. When it ends, we remove your listing and you can ask us to delete the content you supplied.
Nothing in these Terms limits liability that cannot lawfully be limited. Subject to that, and to section 14, our total liability to you for a sponsorship is limited to the fees you paid for it in the 12 months before the claim.
Independent creators. Creators are independent people, not our employees, and Creator Trips express their own experiences and opinions. We review applications and may remove content, but we do not check every statement in a Creator Trip. Prices, opening hours and entry rules change: check them with Partners and official sources before you book or travel (section 12).
Free to read. Creator Trips are free to read on our site. We do not sell them and do not take payments for creators. A creator may link to a tips page or to a longer guide that they sell themselves on another website (for example Ko-fi, Gumroad or Lemon Squeezy). Those links are the creator's own, are marked as such, and are not affiliate links of ours. If you tip or buy, you deal with the creator and that website under their terms; we are not the seller, not a party to the sale and not responsible for it.
Remix. You can ask our AI to adapt a Creator Trip to your dates, budget and interests. Remix is free, but we limit how many you can make each day. A Remix is AI-Generated Content (section 12): it keeps some of the creator's picks and wording where they fit, adds suggestions made by the AI (marked as such), may contain mistakes, and is for your own use. We keep your answers and the plan for 30 days at a private link, then delete them.
Links and commissions. Hotel, tour and activity links on Creator Trips are created by us using our own partner accounts, and we may earn a commission if you book through them at no extra cost to you (see the Affiliate Disclosure). Creators do not receive a share of those commissions. If a Creator has been paid or given anything by a business for what they say, they must tell you; if you think one has not, please tell us.
Reporting. To report a Creator Trip that is wrong, unsafe, unlawful or infringes your rights, e-mail [email protected] with the page address. We aim to review reports within 2 business days.
Creator accounts are separate from reader accounts and are protected by a password or a one-time sign-in link sent to the e-mail address on the account. Creators must keep their account secure (see the Creator Terms).
We own or license all intellectual property in the Service, including its design, software, trademarks, content and AI systems. We grant you a limited, personal, non-exclusive, non-transferable licence to use the Service and the AI-Generated Content you receive for your own personal travel planning, including sharing your plans with your travel companions. You may not copy, resell or commercially exploit the Service, remove copyright notices or reverse engineer our software or AI systems.
Creators own their Creator Trips and grant us a licence to display and adapt them (see the Creator Terms). The rest of the Service, including our design, software and AI systems, belongs to us or our licensors. You may not scrape, copy or resell Creator Trips.
You agree not to:
We may suspend or end access for breaches of this section. For Consumers we act proportionately and, where possible, give notice first.
If you are a Creator, the Creator Terms say how we may use Your Content. If you give a Remix input (for example your dates, budget and interests), we use it to generate your Remix and as described in the Privacy Policy.
We process personal data under the UK GDPR, the Data Protection Act 2018 and PECR, as described in our Privacy Policy and Cookie Policy. You have rights to access, rectify, erase, restrict, port and object to the processing of your data, and to withdraw consent.
If we give you API access, you may use it only for the purposes we authorise, within published limits, without sharing your credentials, and without replicating or competing with the Service. API access is provided "as is" and may change or end with reasonable notice.
We are not liable for losses caused by relying on AI-Generated Content without verification, or for changes that occur after it was generated. This does not limit liability that cannot be limited by law (section 14).
We provide the Service "as is" and "as available" and do not guarantee that it will always be available, error-free or up to date. For Consumers, this does not affect your rights under the Consumer Rights Act 2015. For business users, we disclaim all warranties to the extent permitted by law.
If you use the Service as a business, you indemnify us against claims arising from your breach of these Terms or of third-party rights. This section does not apply to Consumers.
You may stop using the Service at any time and ask us to delete your data. We may suspend or end access for material breaches of these Terms or the law; for Consumers we give reasonable notice unless immediate action is needed for safety or legal reasons. We may change or discontinue features with reasonable notice; for paid products, the remedies in the Digital Product Purchase Agreement apply.
These Terms are governed by the laws of England and Wales. Consumers may bring claims in the courts of England or of their country of residence and may use alternative dispute resolution. Business users submit to the English courts. We encourage you to contact us first so we can try to resolve any issue.
We may update these Terms to reflect changes in law or in the Service. We will update the date above and, for significant changes affecting Consumers, give at least 30 days' notice by email (if we have your address) or on the Service. If you do not agree, you may stop using the Service before the changes take effect.
These Terms, together with our Privacy Policy, Cookie Policy, Disclaimer & Affiliate Disclosure and – for paid products – the Digital Product Purchase Agreement, form the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver. We may assign these Terms to a successor; you may not without our consent. We are not liable for delays caused by events beyond our reasonable control.
General and privacy enquiries: [email protected] · Technical support: [email protected] · Payments: [email protected] · Post: TRIPSORA CAPITALS LTD, 124 City Road, London EC1V 2NX, United Kingdom.
Related documents: Terms of Service · Privacy Policy · Cookie Policy · Disclaimer & Affiliate Disclosure · Digital Product Purchase Agreement
Contact: [email protected] (privacy and general) · [email protected] (technical) · [email protected] (payments and cancellations)