Privacy Policy

Last updated: July 16, 2025

Data Controller: TRIPSORA CAPITALS LTD (Company Number: 16549250)

Summary of Key Points

What personal information do we collect? We collect information you provide directly (email, name, contact details), automatically generated information (device data, usage analytics), and location data for our travel planning services.

Legal basis for processing: We process your data based on contract performance, legitimate interests, legal obligations, and your consent where required.

International transfers: Your data may be transferred outside the UK/EEA to our service providers. We ensure appropriate safeguards are in place.

Your rights: Under UK GDPR, you have rights to access, rectify, erase, restrict, port, and object to processing of your personal data.

Contact us: For privacy queries, email [email protected]

1. Data Controller Information

Data Controller: TRIPSORA CAPITALS LTD
Company Number: 16549250
Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: [email protected]

2. What Personal Information We Collect

Information You Provide Directly

Email addresses and names
Usernames and passwords
Phone numbers and mailing addresses
Billing addresses and payment information
Communication preferences
Support inquiries and feedback

Information Collected Automatically

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Location data (GPS coordinates, approximate location from IP)
Log files and analytics data
Cookies and similar tracking technologies

Payment Information

Payment data is processed by our payment processor Stripe. We do not store complete payment card details. View Stripe's privacy policy at: https://stripe.com/gb/privacy

3. Legal Basis for Processing

Processing Purpose	Legal Basis	Data Categories
Account creation and service provision	Contract performance	Contact details, account information
Payment processing	Contract performance	Billing information, payment data
Customer support	Legitimate interests	Contact details, support communications
Service improvement and analytics	Legitimate interests	Usage data, device information
Location-based services	Consent	Location data
Marketing communications	Consent	Email, communication preferences
Legal compliance	Legal obligation	All relevant data as required

4. How We Use Your Information

Provide and maintain our travel planning services
Process transactions and manage your account
Respond to customer support inquiries
Send service-related communications
Improve our services through analytics and user feedback
Provide personalized travel recommendations
Comply with legal obligations and protect our rights
Send marketing communications (with your consent)

5. Data Sharing and International Transfers

Who We Share Data With

Service Providers: Cloud hosting (Google Cloud), payment processing (Stripe), analytics providers
AI Service Providers: Google Cloud AI for artificial intelligence features
Legal Requirements: Law enforcement, regulatory authorities when required by law
Business Transfers: In case of merger, acquisition, or asset sale

International Transfers

Important: Some of our service providers are located outside the UK/EEA. We ensure appropriate safeguards through:

Standard Contractual Clauses (SCCs) approved by the UK ICO
Adequacy decisions where applicable
Additional technical and organisational measures

6. Data Retention

Data Type	Retention Period	Legal Basis for Retention
Account information	Duration of account plus 2 years	Contract performance, legal obligations
Payment records	7 years from transaction	Legal obligations (tax, accounting)
Support communications	3 years from last contact	Legitimate interests
Marketing data	Until consent withdrawn	Consent
Analytics data	26 months	Legitimate interests
Location data	Until consent withdrawn or account deletion	Consent

7. AI and Automated Processing

We use artificial intelligence to enhance our travel planning services. This includes:

Travel recommendations: AI analyses your preferences to suggest destinations and itineraries
Route optimization: Automated processing to create efficient travel routes
Customer support: AI-powered chatbots for initial support queries

Your rights regarding automated processing: You have the right not to be subject to decisions based solely on automated processing that significantly affects you. Our AI features are designed to assist rather than replace human decision-making.

8. Cookies and Tracking

We use cookies and similar technologies for:

Essential cookies: Required for basic website functionality
Analytics cookies: Google Analytics to understand usage patterns
Preference cookies: Remember your settings and preferences
Marketing cookies: Personalized advertising (requires consent)

You can manage cookie preferences through your browser settings or our cookie preference centre.

9. Data Security

We implement appropriate technical and organisational measures including:

Encryption of data in transit and at rest
Access controls and authentication
Regular security assessments and updates
Staff training on data protection
Incident response procedures

Data breach notification: In case of a data breach affecting your rights and freedoms, we will notify you within 72 hours where required by law.

10. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access and Portability

Right of access: Request a copy of your personal data
Right to data portability: Receive your data in a structured, machine-readable format

Correction and Deletion

Right to rectification: Correct inaccurate personal data
Right to erasure: Request deletion of your personal data

Processing Controls

Right to restrict processing: Limit how we use your data
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent for consent-based processing

How to Exercise Your Rights

To exercise your rights, contact us at:

Email: [email protected]
Online form: Submit a data subject request through your account settings
Post: TRIPSORA CAPITALS LTD, 124 City Road, London, EC1V 2NX

We will respond to your request within one month, or inform you if we need additional time.

11. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

12. Complaints and Regulatory Authority

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will:

Post the updated policy on our website
Update the "Last updated" date
Notify you of material changes via email or prominent website notice
Obtain fresh consent where required by law

14. Contact Information

For any questions about this privacy policy or our data practices:

Data Controller:
TRIPSORA CAPITALS LTD
124 City Road
London, EC1V 2NX
United Kingdom

Privacy Contact:
Email: [email protected]

Websites:
www.routeplanner.ai
www.trip-planner.ai
www.tripbuilder.ai
www.tripsora.com

This privacy policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.